Do you offer refunds?
We offer a 30-day money-back guarantee
Will I get new updates and support of the tools if I purchase this?
Absolutely. You’ll receive ongoing support at no extra cost, and any new updates to the tool are included free of charge.
Is this a subscription or a one-time payment?
Our tools are a one-time purchase unless otherwise noted. Any subscription products will be clearly marked.
How do I receive my purchase?
At checkout, simply enter your Sierra Chart username. Once payment is complete, restart Sierra Chart and the study will download automatically.
If you miss this step, just email us at support@bisque-jellyfish-586783.hostingersite.com
and we’ll set it up for you.
Can I use the studies on multiple computers?
Yes — your license is tied to your Sierra Chart account, so you can use it on multiple devices. For more details, see Sierra Chart’s documentation
Do you charge GST/VAT or sales tax?
Taxes are automatically calculated at checkout based on your country.
Can I transfer my license if I change Sierra Chart accounts?
Yes. Licenses can be transferred to a new Sierra Chart account for a one-time administration fee of USD $50. To request a transfer, please email support with your old and new Sierra Chart usernames.